FAQs
WHERE ARE YOUR ITEMS MADE?
All of our products are handmade in our ceramics studio in Marrickville, Sydney - with the exception of work designed in collaboration with Milly’s previous residencies (ie, Kouraku, Arita). Our small team individually cast, handbuild or throw your pieces which are hand finished, left to dry then fired twice before packaged with recycled packaging materials.
HOW DOES STUDIO PICK UP WORK?
Your item will be available to collect from our studio at 53A Smith Street, Marrickville, anytime from immediately to 48hours after placing your order. Please email us at hello@millydent.com to arrange a suitable time - please note being a small business we are in and out of the studio however can leave the item in a safe collection spot if preferred.
Order's must be collected within 2 months of order placement due to our small studio and limited storage. Order collection is the responsibility of the customer.
WHERE ARE YOUR ITEMS MADE?
All of our products are handmade in our ceramics studio in Marrickville, Sydney - with the exception of work designed in collaboration with Milly’s previous residencies (ie, Kouraku, Arita). Our small team individually cast, handbuild or throw your pieces which are hand finished, left to dry then fired twice before packaged with recycled packaging materials.
HOW DO I CARE FOR MY HANDMADE CERAMICS?
All pieces are food-safe as well as oven and dishwasher safe. However we do recommend hand washing wares in warm soapy water to ensure longevity. Extreme and sudden changes in temperature should be avoided, and as with all ceramics – breakages can occur if dropped.
DO YOU SHIP WORLDWIDE?
Yes! We use either Australia Post or DHL Worldwide and offer international shipping to select countries. Shipping options plus quotes are available by emailing hello@millydent.com . Each country has their own duties tax which is charged upon delivery, and payment responsible by customer. Estimates are not provided for duties as we are not privy to this information and are subject to each individual country.
DO YOU MAKE CUSTOM ORDERS?
Yes! We use DHL Worldwide and offer international shipping to select countries. Shipping options plus quotes are available by emailing hello@millydent.com . Each country has their own duties tax which is charged upon delivery, and payment responsible by customer. Estimates are not provided for duties as we are not privy to this information and are subject to each individual country.
DO YOU EVER HAVE SALES?
Yes! Sign up for our newsletter and follow us on Instagram to be the first to find out about exclusive in person and online seconds and sample sales.
WILL MY PIECE LOOK EXACTLY LIKE THE PICTURE?
Due to the handmade nature of the work, colour and finish will vary slightly making each piece unique. These differences are intentional, and are a reflection of the genuine handmade nature of the work.
DO YOU OFFER REFUNDS OR EXCHANGES?
We do not accept returns except in the unlikely event of damaged items. Please, contact us at hello@millydent.com within 5 business days of receiving your order.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Should you require your order by a specific date, please contact me at hello@millydent.com prior to placing the order and I will advice you on availability. Orders can take several days to process and pack, however the work is usually shipped within 2 business days.